Shipping & Returns
Shipping and return policy for Parts Discount.
Fast & Secure Shipping
We deliver your parts throughout mainland France with the best partners.
Delivery options
Standard Parcels (Under 30kg)
DPD Predict
For most of your orders (screws, bolts, belts, filters, mower blades, light mechanical parts...).
- DPD Predict: Home delivery within a scheduled time slot (SMS notification).
- Max weight: 30 kg
- Max length: 2 meters (girth < 3m)
Large & Heavy Parcels (+30kg)
France Express (Geodis)
For bulky or heavy products (engines, lift arms, tractor body parts, axles, seats...).
- The express specialist for heavy loads.
- Pallet delivery at the foot of the truck.
Mainland France only
We currently deliver exclusively within mainland France. Corsica and French overseas territories are not served.
Orders are shipped within 48 to 72 hours (subject to stock availability).
Returns policy
Submit a request
Contact support to obtain a return number before sending back any goods. No returns will be accepted without our prior approval.
Prepare the parcel
Pack the product in its original box. Note: electronic items are only refundable if the seal is intact.
Ship it
Send the parcel according to our instructions (shipping costs at your expense unless it is our error or a defective part).
Refund
Processing within 2 weeks to 1 month (may vary depending on seasonality: summer and Christmas).
Return Conditions
- Product unused, uninstalled, and undamaged.
- Original packaging intact with all accessories included.
- Warranty seal intact for electronic components.
Return Costs
At your expense if you change your mind. At our expense in case of an incorrect part (different reference) or defective item.
For bulky products, contact support to receive specific return instructions.
Frequently asked questions
How do I return a part?
You may return your parts within 14 days for any reason. Contact support to obtain a return number. Ensure the product is in its original condition, unused, and in its original packaging.
Who covers the return shipping costs?
If you received an incorrect reference or a damaged part, we cover the costs. If you no longer need the item, return shipping costs are at your expense.
What is the processing time?
We generally process requests within 2 weeks to 1 month. This period may be slightly extended during peak seasons (summer and Christmas).
Need help?
Our logistics team is here to assist you.
